Role DescriptionContributes to the completion of milestones associated with Customer Care & Order management and specific projects or activities within the team or department related to commercial supply chain Region EU.
Responsibilities- Serialization Decommissioning & order management - Monitors the serialization decommissioning process and facilitates implementation of related new processes, process changes and tracks results. - Processes decommissioning requests per applicable procedure. - Identifies potential issues and implement proactive solutions. Escalate to Managers CS when (potential) issue cannot be solved by team - Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimize processes - Initiates and executes improvements in order to increase effectiveness and efficiency of CS performance - Participates and contributes in SAP improvement projects. - Initiates and manages internal CS continuous improvement projects. - Creates and runs reports to support Customer Service Department - Prepares monthly KPI reports and advises on issues to be elevated and discussed during the meetings within Affiliates.
Requirements- MBO 4/ Bachelor’s degree or equivalent in Supply Chain management s and economics - Typically 3 or more years experience in preferably the pharmaceutical industry, analytical environment and process development - Fluency in English, both in oral and written communication - Advanced use of MS Office and ERP system - Able to work in environment of self-leadership and prioritize of workload within defined timelines. - Demonstrating our Values and convey them to our partners. - Experience in working across various cultures - Pro-active behavior
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.