Role DescriptionSupporting the product complaint system at Amgen through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
Responsibilities- Update the complaints database as soon as factual information is available and summarize closed investigations into the database accurately. - Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. - Follow-up on corrective actions derived from investigations through completion. - On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation. - Communication and escalation of complaints, site representation on the product complaint network
Requirements- Excellent writing skills to minimize the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers; - MSc. or BSc. in the Life Sciences; - Minimum of 2 years of working experience related to the function; - Strong project management skills; - Team-oriented, matrix environment and work effectively with diverse departmental groups - Customer service skills to operate and deliver results in a matrix-managed GMP environment. - Computer literacy, independently understand
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Diana Prieto Reyes.