Role DescriptionFor the Order Desk team in Weert we are looking for a Manager Order Desk. The Manager Order Desk Weert reports to the Head of Order Desk Food Processing & Packaging.The position holder is responsible for functional leading a team of order desk employees. The role is embedded into the extended Order Desk team.
ResponsibilitiesYou are responsible for the: • Generate excellence in the service delivery in the respective area of responsibility • Ensure the team is suitably resourced and trained to be effective and support the Region & Country organization in their service sales endeavor • Operational handling of spare part, tooling and repair orders coming from R&C’s and end customers • Effective continual transactional support for all activities within scope of the Order Desk Food Processing & Packaging as defined by the Head of Order Desk FPP • Manage departmental costs and seek for process efficiency gains throughout the entire supply chain in the area of responsibility • Alignment on order handling and logistics approach on all products • Coordinating and handling escalations, such as are made by customers and R&C’s
Requirements• Management experience • Education on level MBO+/HBO (technical background is a advantage) • Experience with ERP systems (SAP is a advantage) • Work experience within a customer service environment is a advantage • Good knowledge of English language written and oral is a must. Good planning and organizational skills • High communication and conflict solving skills • Willingness to travel (ad hoc) • Has a international outlook • Flexibility • Teamwork • Proven to work accurately • Hands-on mentality
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Hélène de Vries.