klantenservice medewerker

Bedrijfsnaam: -
Plaatsingsdatum: 14/05/2019
Standplaats: -


SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Onze klant is een professionele Pharmaceutical organisatie in Zuid-Holland, Netherlands.Role DescriptionAs a Customer Service Coordinator ELN you are responsible for managing the logistic flows to our customers and administrative handling of the ‘order-to-invoice” process. Very important during this process is keeping a constant focus on customer demands and needs together with an accurate processing of the administrative handling of orders, invoices and complaints

Responsibilities- In a team of 4 you are responsible for the daily order-to-invoice process and first point of contact to our customers.
- Check incoming orders and return management and have a critical eye and extra focus on managing exceptions.
- Communication to our customers and logistic provider for all outbound and logistic related topics
- Support and include promotional activities and innovations towards our customers
- Complaints handling regarding deviations in deliveries together with internal and external departments
- Lead checks and critical day to day procedures to secure closed end-to-end loops
- Analyze and support in improving processes, systems and reporting in order to increase productivity and effectiveness of the Customer Service department and provide a better service to our customers
- Contribute to company and department targets ( e.g. Service Level, logistical costs, stock levels, etc.)

Requirements- You have 1-2 year of experience in a similar function with customer relation
- You have experience with ERP-system, preferably SAP
- You are comfortable working in MS Office
- Excellent communicational skills in Dutch, and English
- You have a pro-active and pragmatic approach.
- Result driven team player with a critical and open mindset
- You take initiative, are flexible and are continuously seeking for improvement of the organizational way of working
- You have analytical skills and are able to translate this to a management level (nice to have)

Heb je interesse en wil je meer weten over deze functie, reageer dan door op solliciteer te klikken en contact op te nemen met Windimi Post




Plaatsingsdatum :
Referentienummer :
Standplaats :
Adres :
Postcode :
9723 HK
Opleidingsniveau :
Uren :
Nader te bepalen
Dienstverband :
Werkervaring :
< 1 jaar (starter)
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