Role DescriptionYou will maintain and develop the CRM systems that supports the commercial activities of the company. Next to that you will support the other departments (marketing, medical & commercial) in the development and the maintenance of Close Loop Marketing (CLM), gathering customer insight and managing content & digital assets.
ResponsibilitiesCore activities include but are not limited to: - Liaison to CRM & CLM Manager for system hosting and change management process. Ensure alignment with regards to all functional CRM & CLM support topics such as change management process, data loading, and its release management; - Act as primary point of contact for any functional & technical queries relating to CLM, the CRM system and the Database for internal customers in the affiliate as well as local external vendors; - Have knowledge and understanding of the local business processes and specialties that are being supported by the CLM & CRM softwares. Master entire processes and workflows. Local solution consultancy for business teams; - Take ownership of and lead selected work streams within the CRM system hosting and administration, for example conduct training for end-users and reach out to local and regional counterparts; - Manage customer master data; - Develop and update dashboards so that all stakeholders can access to the relevant information in an efficient and timely manner; - Support the processes of geographical reorganization, targeting, segmentation and profiling of customers. Propose and recommend alternatives to management and assist them in the decision.
Requirements- Minimum Bachelor of Science; - 2 years experience in a commercial related role, preferably as business analyst; - Experience or clear motivation to work within the Pharmaceutical Industry; - Understanding of CRM systems; - Understanding of Commercial stakes; - Strong business relationship building needed; - Fluent in English and Dutch. French is considered a plus.
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Marije Heek.