Role DescriptionYou will assist the Customer Service department and ensure optimal internal and external customer satisfaction in line with the companies policies and procedures.
ResponsibilitiesOrder Management: - Works with other CS sub teams to ensure set up of pre-order entry tasks is done. - Screens and acts on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order, imlygic - Prepares export documentation - Sets up special shipping, packaging and/or invoice instructions.
Distribution management - Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers - Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes. - Correct shipping documentation and timely handover to relevant departments and/or suppliers.
Requirements- MBO 3 or higher - Established knowledge and experience of a range of administrative tasks - Familiarity with terminology of area supported - Ability to shift between tasks in a dynamic environment and work within diverse, international group of people - Experience in working with automated systems (computer based business systems) like MS-Office tools - Basic communication skills - Customer oriented - Fluent in English and Italian
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.