HR Connect Representative

Bedrijfsnaam: -
Plaatsingsdatum: 07/03/2019
Standplaats: -


SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.The CompanyOur customer is one of the largest supplier of medicines in the Netherlands. This is a unique opportunity to work in one of the largest pharmaceutical companies in the world!

Role DescriptionYou will be responsible for providing HR service center support for the countries serviced by HR Connect EU / TMEA / JAPAC following our country support model.
- Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries
- Ensure that HR transactions are processed according to global processes
- Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base and work with HR Technology team for system improvements

Responsibilities- Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
- Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
- Represent HR Connect in the designated countries to all staff.
- Provide, based on needs and requirements, training, presentations to staff/manager and HR
- Log and manage calls using the case management system
- Answer HR local policy questions to staff for designated countries
- Run reports out of HR systems, create new reports
- Be an Subject Matter Expert on designated HR tools, programs and systems
- Suggest improvements on policies and procedures between service centre sites and HR teams
- Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.

Requirements- Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
- Experience in HR Systems and processes
- Overall minimum of 3 years professional work experience within a commercial service delivery/customer service environment
- Multinational company experience in a service center environment
- Well-developed computer skills in the Microsoft Office 365 environment

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.




Plaatsingsdatum :
Referentienummer :
Standplaats :
Adres :
Postcode :
9723 HK
Opleidingsniveau :
Uren :
Nader te bepalen
Dienstverband :
Werkervaring :
< 1 jaar (starter)
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