Role DescriptionYou will be responsible for providing HR service center support for the countries serviced by HR Connect EU / TMEA / JAPAC following our country support model. - Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries - Ensure that HR transactions are processed according to global processes - Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base and work with HR Technology team for system improvements
Responsibilities- Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday - Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies - Represent HR Connect in the designated countries to all staff. - Provide, based on needs and requirements, training, presentations to staff/manager and HR - Log and manage calls using the case management system - Answer HR local policy questions to staff for designated countries - Run reports out of HR systems, create new reports - Be an Subject Matter Expert on designated HR tools, programs and systems - Suggest improvements on policies and procedures between service centre sites and HR teams - Represent HR Connect in HR Projects and processes, like Workday, BRAVO!, MAP (performance cycle) etc.
Requirements- Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent - Experience in HR Systems and processes - Overall minimum of 3 years professional work experience within a commercial service delivery/customer service environment - Multinational company experience in a service center environment - Well-developed computer skills in the Microsoft Office 365 environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.