Role DescriptionYou will assist the Customer Service department and ensure optimal internal and external customer satisfaction in line with the companies policies and procedures.
ResponsibilitiesCustomer Care: - You're the unique first point of contact for customers, affiliates and Local Service Providers (LSP's) - Call- and mail handling will be done with the customers, affiliates and LSP's - Develop and maintain good relationship with internal/external customers - Exchange complex information with customers to solve problems within the guidelines and/or provide ongoing support to ensure customers are satisfied
Order Management: - Execute track & trace on daily basis, follow-ups on delays and signs-off reports - Also returns for all order types, credit and debit notes, follows up timely release
Customer Master Data: - Set-up new customers into the Customer Master data with the (e-)form - Maintain and update Customer Master Data requests
Other responsibilities: - Ensure knowledge of GMP/GDP and job related training is up-to-date - Handle and resolve service/transport issues included with the track & trace) - Provide departmental support upon request - Identify and initiate process improvements
Requirements- MBO 4 and higher in Economics, Business Administration, Supply Chain Management or related area(s) - Fluency German, English and Dutch - Minimum of 1 to 2 years of related experience in customer service or sales - Ability to shift between tasks in a dynamic environment and work within diverse, international group of people - Experienced in working with automated systems like MS Office
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Suleyman Ekiz.