Role DescriptionAs the Front Office Employee you are the first point of contact for customers from Germany, Austria, Netherlands and Switzerland.
Responsibilities- Sets-up new customer - Call- and mail handling with Customers - Develops and maintain good relationships with internal/external customers - Handles and resolves service/transport issues (including track & trace) - Exchanges complex information with customers to solve problems to ensure customers are satisfied. - Executes returns for all order types, credit and debit notes, follows up timely release
Requirements- MBO 4 and higher - Fluency in German & English - Minimum 1 to 2 years of related experience in customer service or sales - Education in Economics, Business Administration Supply Chain Management or related area - Computer skills and ERP experience - Experience with issue handling in a Supply Chain environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.