Role DescriptionIn this position you will play a key role in the Supply Chain team that manages all intercompany replenishment and/or supply to third party customers globally for the Global Business Unit. Your responsibility includes all operational activities related to the intercompany replenishment and/or supply to third party customers for the assigned region/markets. Because of a phase of organizational change of the company, there will be an additional focus on continuous improvement related to these activities. Hence, the organization is looking for someone eager to drive improvement and manage associated change.
Responsibilities- End to end Customer Care (point of contact within supply chain for the local supply chain teams, provide visibility on order status and related deliveries (invoices, claims etc.), monitor stock statuses in market and take appropriate actions, coordinate and manage exceptions in supply and financials - Point of contact for orders management, shipments, registration samples etc. - Order taking and acceptance - Interaction with the global 3PL providing all information and documentation needed. - Report deviations, complaints, claims and related debits and credits via the standard procedures and systems in a timely manner and follow up on root cause analysis and CAPA processes. Ensure the (internal) customer is properly informed during this process. - Ensure correct set up and maintenance of customer master data, pricing, business partner data, commercial agreements and conditions, trade compliance data and licenses for all responsible data fields. - Deep understanding of the region/markets, end customers segmentations, route to market, volumes, specifics - Good understanding of the issues and root causes related to the scope of business - Drive the process improvements related to the scope of work to ensure efficiency and high quality of the output - Identifying improvements, prioritize based on impact and complexity and implement the change - Ability to influence and convince stakeholders and colleagues to accept and adapt the improved way of working - Share best practices with colleagues in the supply chain team
Requirements- Bachelor degree in the area of Supply Chain, Business Administration, Logistics or similar - A minimum of five years of related work experience in customer service/supply chain management - Preferably, previous experience in an international environment within the pharmaceutical/healthcare industry - A strong customer focus and self-starting mentality - Strong in business process thinking and able to present in a simple and visual manner - Eager to drive improvement and manage change associated - Knowledge of import/export documentation/licensing - Affinity with systems, with significant advantage if worked with Rapid Response and SAP - Fluency in English
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Heleen Hillen.