Role DescriptionAs a Customer Service Coordinator ELN you are responsible for managing the logistic flows to our customers and administrative handling of the ‘order-to-invoice” process. Very important during this process is keeping a constant focus on customer demands and needs together with an accurate processing of the administrative handling of orders, invoices and complaints
• In a team of 4 you are responsible for the daily order-to-invoice process and first point of contact to our customers. • Check incoming orders and return management and have a critical eye and extra focus on managing exceptions. • Communication to our customers and logistic provider for all outbound and logistic related topics • Support and include promotional activities and innovations towards our customers • Complaints handling regarding deviations in deliveries together with internal and external departments • Lead checks and critical day to day procedures to secure closed end-to-end loops • Analyze and support in improving processes, systems and reporting in order to increase productivity and effectiveness of the Customer Service department and provide a better service to our customers • Contribute to company and department targets ( e.g. Service Level, logistical costs, stock levels, etc.)
Requirements- You have 1-2 year of experience in a similar function with customer relation - You have experience with ERP-system, preferably SAP - You are comfortable working in MS Office - Excellent communicational skills in Dutch, and English - You have a pro-active and pragmatic approach. - Result driven team player with a critical and open mindset - You take initiative, are flexible and are continuously seeking for improvement of the organizational way of working - You have analytical skills and are able to translate this to a management level (nice to have)
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Vincent van Straten.