Role DescriptionAs the Front Office Employee you are the first point of contact for customers in Czech, Slovakian and English.
Responsibilities- Unique first point of contact for customers, affiliates and Local Service Providers (LSPs). - Call- and mail handling with Customers, affiliates and LSPs. - Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs - Exchanges complex information with customers to solve problems within our procedures and/or provide ongoing support to ensure customers are satisfied. - Discusses, accepts, enters and follows up on customer service complaints. - Identifies & Initiates process improvements to decrease number of service complaints
Order management - Executes track and trace on daily basis, follows up on delays, and signs off reports - Executes returns for all order types, credit and debit notes, follows up timely release
Customer Master Data - Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry - Maintains and updates Customer Master Data requests.
Requirements- MBO 4 and higher - Fluency in multiple languages - Minimum 1 to 2 years of related experience in customer service or sales - Ability to shift between tasks in a dynamic environment and work within diverse, international group of people - Experienced in working with automated systems (computer bases business systems) like MS-Office - Advanced communication skills - Customer and services focused - Fluency in English, both in oral and written communication - Native Czech or Slovakian speaking - High quality standards with regards to work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.