Associate Supply Chain - CS Front Office // Noord-Brabant // Native Portuguese

Bedrijfsnaam: -
Plaatsingsdatum: 27/05/2019
Standplaats: -


SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.The CompanyThis organization is one of the largest pharmaceutical companies in the Netherlands with a specialization in secondary packaging, distribution and labeling. They work with high standards in an international atmosphere. To strengthen their Customer Service they are looking for a native Portuguese speaker with experience in customer service or sales.

Role DescriptionIn this position you will be 1st line contact with customers and sales offices. You're responsibility includes creation of customers, credit / debit / return orders / Track & Trace.

• Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain
• Appropriately solves administrative issues.
• Ensures optimal internal and external customer satisfaction in line with policies and procedures
• Ensures compliance with SOX & GMP regulations

ResponsibilitiesCustomer Care
• Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
• Call- and mail handling with Customers, affiliates and LSPs
• Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
• Exchanges complex information with customers to solve problems within procedures and/or provide ongoing support to ensure customers are satisfied
• Discusses, accepts, enters and follows up on customer service complaints
• Identifies & Initiates process improvements to decrease number of service complaints

Order management
• Executes track and trace on daily basis, follows up on delays, and signs off reports
• Executes returns for all order types, credit and debit notes, follows up timely release

Customer Master Data
• Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry
• Maintains and updates Customer Master Data requests.

• Ensures knowledge of GMP/GDP and job related training is up to date.
• Handles and resolves service/transport issues (including track & trace)
• Provides departmental support upon request
• Identifies and initiates process improvements

Requirements• MBO 4 and higher
• Fluency in English, both in oral and written communication + native/excellent in Portuguese + good to excellent understanding of Spanish
• Minimum 1 to 2 years of related experience in customer service or sales
• Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
• Computer skills and ERP experience
• Experienced in working with automated systems (computer bases business systems) like MS-Office
• Advanced communication and problem solving skills
• Ability to set priorities and timely escalation
• High quality standards with regards to work

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Ria Bos.




Plaatsingsdatum :
Referentienummer :
Standplaats :
Adres :
Postcode :
9723 HK
Opleidingsniveau :
Uren :
Nader te bepalen
Dienstverband :
Werkervaring :
< 1 jaar (starter)
Contactgegevens :