Associate Supply Chain - Front Office

Bedrijfsnaam: -
Plaatsingsdatum: 29/09/2018
Standplaats: -


SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.The CompanyConstant, united and focused is how they describe themselves being one of the early pioneers of biotech. Continuously they strive to serve patients by transforming the promise of science and biotechnology into therapies that have the power to restore health or save lives.

Role Description• Contributes to the completion of milestones associated with commercial
order management and specific projects or activities within the team or
department related to commercial supply chain
• Appropriately solves administrative issues.
• Ensures optimal internal and external customer satisfaction in line with
company policies and procedures
• Ensures compliance with SOX & GMP regulations

Responsibilities• Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
• Call- and mail handling with Customers, affiliates and LSPs.
• Develops and maintain good relationships with internal/external
customers (affiliate, physician, pharmacist, wholesaler, hospital,
distributor etc, other ABR departments), and LSPs
• Exchanges complex information with customers to solve problems
within company procedures and/or provide ongoing support to ensure
customers are satisfied.
• Discusses, accepts, enters and follows up on customer service
• Identifies & Initiates process improvements to decrease number of
service complaints Order management
• Executes track and trace on daily basis, follows up on delays, and
signs off reports
• Executes returns for all order types, credit and debit notes, follows up timely release Customer Master Data
• Sets-up new customer; Initiates (e-)form, follows-up with affiliate and
the new customer, and performs Customer Master Data entry
• Maintains and updates Customer Master Data requests.
• Ensures knowledge of GMP/GDP and job related training is up to date.
• Handles and resolves service/transport issues (including track & trace)
• Provides departmental support upon request
• Identifies and initiates process improvements

Requirements• MBO 4 and higher
• Fluency in multiple languages
• Minimum 1 to 2 years of related experience in customer service or sales
• Ability to shift between tasks in a dynamic environment and work within
• Experienced in working with automated systems (computer bases business systems) like MS-Office
• Advanced communication skills
• Customer and services focused
• Fluency in English, both in oral and written communication + 1 native/excellent level language required in the team.
• High quality standards with regards to work
Preferred Requirements
• Education in Economics, Business Administration Supply Chain Management or related area
• Computer skills and ERP experience
• Experience with issue handling in a Supply Chain environment
• Problem solving skills
• Ability to set priorities and timely escalation

Other informationCompetencies

• Exercises diplomacy and persuasion in communication
with internal and external customers
• Excellent communication skills (both written and verbal)
• Anticipates problems and recognizes when to deviate from
the standard practices
• Process-orientated & Optimizes work processes
• Ensures accountability
• Collaborates
• Communicates effectively
• Customer focus
• Interpersonal savvy
• Plans and aligns
• Drives results

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Ravi Ramnarain Singh.




Plaatsingsdatum :
Referentienummer :
Standplaats :
Adres :
Postcode :
9723 HK
Opleidingsniveau :
Uren :
Nader te bepalen
Dienstverband :
Werkervaring :
< 1 jaar (starter)
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